Frequently Asked Questions

  • We recommend booking as early as possible, preferably 2 or more weeks in advance, especially for weddings and larger events. Popular dates fill up quickly, and booking early ensures we can hold your date exclusively for you.

  • We will always do our best to make it work! Availability varies depending on the time of year and how booked up we are, so the sooner you reach out the better.

  • To get your date locked in, all we need is a signed rental agreement and your 30% down payment. Once those are in place, your date is held exclusively for you and we get to work making sure everything is ready for your event.

  • Yes, we ask for a 30% down payment at the time of booking, which is applied directly toward your final balance. Because reserving your date means we turn away other inquiries for that day, the down payment is non-refundable once paid.

  • Your remaining balance is due two weeks before your event date. We'll send you a friendly reminder as that date approaches so nothing sneaks up on you!

  • We accept all major credit and debit cards. Simple, easy, and secure.

  • Absolutely! Life happens and plans evolve. Reach out to us as early as possible if you need to make changes and we'll do everything we can to accommodate you.

  • We know that sometimes life throws a curveball, and we want to make sure your investment with us is never just lost. If you need to cancel, we'll carry your order forward and allow you to reschedule once at no additional charge, so your event can still happen when the time is right. Please note that we aren't able to issue payment refunds in cancellation situations, but we are committed to taking care of you.

  • Absolutely, yes! Not only do you have access to your payment portal to make additional payments towards your total balance at any time, we can also set up automated reminders at regular intervals for you.

  • Our standard rental period is three days: the delivery day, your event day, and the pickup day. This gives you plenty of breathing room on both ends. If any adjustments to that schedule are needed we'll always work those out with you in advance.

  • Nope! No minimums here. Whether you need two chairs or two hundred, we'd love to help. Every event matters to us, big or small.

Booking and Availability

  • Delivery is a separate fee from your rental items. Our delivery fee is $95.00 plus $1.75 for every mile of travel which covers round-trip delivery, setup, takedown, and pickup.

  • Yes! Setup and takedown are included with every delivery order. We'll get everything set up neatly for you one time at no additional charge. Just keep in mind that any rearranging needed after initial setup would be your responsibility, so it helps to have a clear picture of your layout before we arrive.

  • We ask that someone be present or available at the delivery location to ensure everything goes smoothly and is placed exactly where you want it. If you have any special instructions or won't be able to be there in person, just let us know ahead of time and we'll figure out the best plan together.

  • Delivery and pickup times are scheduled and agreed upon with you in advance, with delivery usually taking place the day before and pickup usually taking place the day after your event.

  • Yes, in situations where our team members need to navigate stairs, elevators, or an unusually long distance from our vehicle to your setup area, additional charges may apply; but keep in mind that we would generally only worry about it if the increased workload or timeframe is significant.

  • Safety always comes first; for our team and for your guests. In rare situations involving severe weather or unsafe conditions, we'll communicate with you right away and work together to find the best path forward. Our rental agreement outlines the specifics, and we promise we'll always handle these situations with your best interests in mind.

Delivery, Setup, and Logistics

  • We offer a wide variety of event rentals including tables, chairs, tents, linens, dinnerware, flatware, glassware, charger plates, lawn games, food and beverage equipment, and more. If you don't see something you need on our website, just ask; we're always expanding our inventory!

  • Absolutely we do! If you’re interested in getting set up with one of our packages, please use the form below to send us a message letting us know what types of rentals you’re interested in and we’ll be happy to lay out some great options for you.

  • Yes! We do offer tent rentals for outdoor events. Please keep in mind that tents require a minimum of two weeks lead time before your event date, as we are required to contact Texas 811 to have underground utility lines marked before any staked installation. We take this step seriously to keep everyone safe.

  • We sure do! We offer a beautiful selection of tablecloths, charger plates, dinnerware, flatware, and décor items and most items are available in an enormous variety of colors and styles. If you have an idea in mind, just let us know and we’ll make it happen!

  • Absolutely! If you need any more specifics about an item on our website or would like to see what it looks like it more detail, just ask. You can also browse our Instagram and Facebook pages for real event photos and styled setups for inspiration.

  • Absolutely. Every order is fully customizable. Mix and match items, adjust quantities, and build the exact setup that works for your event and your budget.

Rental Options and Inventory

  • Rental pricing varies depending on the items you need, the quantity, and your delivery distance. The best way to get an accurate number is to browse our inventory on our website, build your order, and request a quote. It only takes a few minutes and there's no obligation.

  • Absolutely not. We believe in complete transparency. Fees will be clearly laid out in your quote and your rental agreement before you ever sign or pay for anything. The main fees to be aware of are your delivery fee, your damage waiver fee, and any applicable add-ons like late night pickup.

  • Every Heartland order includes a damage waiver fee of 10% of your order total. This waiver covers accidental damage to rental items during your rental period up to $500 per item, so an honest accident doesn't turn into an unexpected bill.

  • Nope! Our pricing is the same any day of the week.

Pricing

  • We serve Austin and surrounding areas in Texas including Round Rock, Cedar Park, Pflugerville, Georgetown, Hutto, Manor, Lakeway, Dripping Springs, Wimberley, and beyond.

  • Absolutely. Every item in our inventory is thoroughly inspected, cleaned, and sanitized between rentals. We take pride in delivering equipment that looks and performs at its best when it arrives at your event.

  • If anything about your order isn't right, please contact us immediately and we will make it right as fast as humanly possible. Getting your event set up correctly is our top priority and we will always go above and beyond to fix any issue that arises. That's a promise.

  • We'd love to! Our event stylist has a wonderful eye for decorations, and we're always happy to talk through your vision and help you figure out exactly what you need; just reach out. That kind of guidance is always free of charge.

  • Absolutely! We love being a part of all kinds of events: weddings, backyard parties, celebrations of life, birthday parties, corporate gatherings, school functions, and everything in between. If you're bringing people together, we want to help make it beautiful.

  • Honestly? It comes down to how much we care. Heartland Event Rentals was built on the belief that every customer deserves to be treated like family, with warmth, honesty, and genuine attention to their needs. We bring Southern Hospitality to the Austin area, and we mean it in every interaction. When you rent with us, you're not just a transaction; you're a part of our story.

Experience and Service

Still have questions?

We'd love to hear from you! Reach out to us by filling out the form below and we'll get back to you as soon as possible.

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